Thank you for your purchase. We sincerely hope that you are delighted with your order. However, if for any reason you find yourself dissatisfied with your purchase, whether due to damage, missing items, or any other concerns, we are here to assist you promptly.

If you encounter any issues with your package, such as damaged or missing items, we are committed to resolving them swiftly. You can report any concerns to us via email at (plancarephilippines@gmail.com) Please ensure to include the following:

• Proof of payment/receipt
• A clear picture of the damaged or missing item/package

Upon receiving your package, we kindly request that you take a video to document its condition on the same day of receipt, especially if there are any visible damages or missing items. This will help expedite the replacement process.

Please note that we do not entertain cancellations once an order has been placed. However, we are fully prepared to address any issues with your purchase to ensure your satisfaction.

Kindly be advised that we can only accept reports of damage or missing items within 48 hours of receipt. Regrettably, any reports submitted beyond this timeframe will not be eligible for replacement or refund.

We appreciate your understanding and cooperation in this matter. Our team is dedicated to providing you with the best possible service and ensuring that your shopping experience with us is nothing short of exceptional.

Thank you for choosing Plan Care Philippines.